All our drivers are vigorously vetted and held to the highest standards required for the transport and care of your children.
All potential drivers (a.k.a “Zumers”) must have childcare experience and outstanding driving and care records. Applicants must meet the following criteria before more detailed vetting takes place:
Screened applicants proceed to our phone and in-person interview process which assesses personality, attitude, reactions to situations and sense of purpose. We conduct multiple verifications to ensure each applicant passes these checks:
The last step in our hiring process is ensuring driver vehicles meet our exacting standards. All Zum vehicles:
- C.P Cherng, mother of a 9 and 13 year old
Our smart technology optimizes your preferences with a small pool of drivers assigned to your family, ensuring long-term familiarity and consistency.
Use the App to track your rides from start to finish, from the moment your driver proceeds to the initial pick-up point to when your child is dropped off at their destination.
Receive text notifications at each step of the ride once it begins. You’ll be notified of when the driver is enroute to pick up your child, when the driver is within 100 feet of the pickup point, confirmation that your child was picked up and also dropped off.
Your child can view all the upcoming rides that you have scheduled for them and all previously completed rides.
Young riders can view the real-time location of their driver as they progress towards the pickup location.
Young riders can view the profile of drivers assigned to their ride, including the driver’s headshot and vehicle.
Your child can also easily access the unique password that our system generates for each ride for added security.
- J. Morrison, mother of a 14 year old
At Zum, every detail matters. Our entire service and process is designed with families in mind.
View the complete profile of your driver thorugh the App, including headshot and vehicle. Share the driver profile with others such as school administrators or coaches.
We generate a ride-specific password 24 hours before each ride that your child can exchange with their assigned driver for two-way identity verification.
Our drivers ensure your child is safely picked up and handed off according to your directions, including signing in or out of schools or facilities.
Contact us via phone, email or online chat anytime. You can also chat or call us directly within our Apps. We’re here to help anytime!
L. Matheson, mother of a 7, 10 and 12 year old