Taking care of the ones who matter
most

Drivers are at the heart of our service

All our drivers are vigorously vetted and held to the highest standards required for the transport and care of your children.

SCREENING CRITERIA

All potential drivers (a.k.a “Zumers”) must have childcare experience and outstanding driving and care records. Applicants must meet the following criteria before more detailed vetting takes place:

  • Be at least 21 years old
  • Possess at least 3 years of experience working with children
  • Possess at least 3 years of driving experience with a clean driving record
  • Own a 2006 or newer four door vehicle in great condition
  • Have a college education and/or experience working in a professional setting

VETTING

Screened applicants proceed to our phone and in-person interview process which assesses personality, attitude, reactions to situations and sense of purpose. We conduct multiple verifications to ensure each applicant passes these checks:

  • Address history and Social Security Number validations
  • National level FBI and Department of Justice background checks
  • Sex offender records
  • DMV and driving record validation
  • TrustLine certification
  • Referral checks
  • In-person driving test

VEHICLE INSPECTION

The last step in our hiring process is ensuring driver vehicles meet our exacting standards. All Zum vehicles:

  • Must be a 2006 or newer, four door vehicle in great condition
  • Pass a 20 point vehicle inspection
  • Undergo regular vehicle maintenance and inspections

Security background checks really comfort us. Not many places will go to the level that Zum goes to to ensure the quality of their drivers.

- C.P Cherng, mother of a 9 and 13 year old

Our technology enables real-time transparency every step of the way

Matching Algorithm

Our smart technology optimizes your preferences with a small pool of drivers assigned to your family, ensuring long-term familiarity and consistency.

Real Time Tracking

Use the App to track your rides from start to finish, from the moment your driver proceeds to the initial pick-up point to when your child is dropped off at their destination.

Live Notifications

Receive text notifications at each step of the ride once it begins. You’ll be notified of when the driver is enroute to pick up your child, when the driver is within 100 feet of the pickup point, confirmation that your child was picked up and also dropped off.

We have a Kids App for young riders too

Upcoming Rides

Your child can view all the upcoming rides that you have scheduled for them and all previously completed rides.

Live Tracking

Young riders can view the real-time location of their driver as they progress towards the pickup location.

Driver Profiles

Young riders can view the profile of drivers assigned to their ride, including the driver’s headshot and vehicle.

Password Exchange

Your child can also easily access the unique password that our system generates for each ride for added security.

I love that I can see everything in the App, particularly the driver information which I share with my child before her ride. The sign-in and sign-out feature gives me extra reassurance.

- J. Morrison, mother of a 14 year old

Our process ensures peace of mind

At Zum, every detail matters. Our entire service and process is designed with families in mind.

Driver Profile

View the complete profile of your driver thorugh the App, including headshot and vehicle. Share the driver profile with others such as school administrators or coaches.

Password Identity Match

We generate a ride-specific password 24 hours before each ride that your child can exchange with their assigned driver for two-way identity verification.

Safe Hand-offs

Our drivers ensure your child is safely picked up and handed off according to your directions, including signing in or out of schools or facilities.

Live Support

Contact us via phone, email or online chat anytime. You can also chat or call us directly within our Apps. We’re here to help anytime!

Zum is so good at the service aspect.... you feel like there is always someone there to help you if you forget something or if things change. That is one of the biggest benefits.

L. Matheson, mother of a 7, 10 and 12 year old

Talk to us. We’d love to hear from you.

Call us

909.554.3833

Write to us

support@ridezum.com

Talk to us

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