Our booking cutoff time is 7 pm PST the evening before you require the ride. An important point to remember is that booking a ride does not guarantee a driver. You will only receive the driver details after 7pm the day prior.
We begin to send out driver assignments at 4pm for the next day. Any rides booked past 7pm will need to be booked through Zūm support team. Please contact Zūm support team at
or call 855-RIDEZUM.
Any rides booked past 7pm are served on first come first serve basis and are subject to driver availability. Once a driver has been assigned, you will receive a text notification and you will be able to see the driver details on your app.