What happens if my Zūm driver is running late?

Our drivers are highly vetted and always mindful about being punctual. Our built-in App technology has a driver sign-in function to remind drivers to be prepared before their shift. We are committed to clear and open communication with our drivers. In situations where a driver is running late, the driver or the Zūm operations team will call you to inform you of the delay. You can also chat or call our live ops team from the App to get status updates.

There are occasions where the traffic is heavy on the way to a drop-off location. It is advisable to plan for a 10-15 mins buffer time for drop-off. You can track the entire ride through the App once your driver has been assigned to the ride.

Text message notifications will be sent to you as the ride progresses.

The entire ride can be tracked through the App.