What is the ride cancellation policy for Zūm rides?

We understand that plans can change at the last minute. In order for us to manage our drivers and ensure families receive the best service possible, our ride cancellation policy is detailed below.

Ride Status Refund amount
Ride is being canceled before 7pm the day before the ride commences. 100%
Ride has not started and is being canceled after 7pm the day before the ride commences. 50%
Ride is being cancelled within 2 hours before the ride is scheduled to commence or the ride has already started (driver is already en route to pick-up location). 0%