When will I receive a Zūm ride confirmation? Can I review the Zūm driver's profile before pickup?
You will receive an email confirmation of your booking shortly after you have booked your kids' ride. We require that all rides be booked by 7pm the day prior. We begin matching rides with drivers at 4pm the day prior. Each driver manages their own availability so we won't know who is available until that day before.
Once the driver has been assigned to your kids' ride, you will receive a text message and email notifying you that a driver has been assigned. At that point, you can log into your app and see the driver's profile, which includes a photo of the driver, photo of the car, the license plate number and a short bio about the driver.