Zum Services, Inc. has a zero-tolerance policy for both drug and alcohol use while driving for Zum. Any driver found to be violating this
zero-tolerance policy will have their Zum
account suspended till further investigation.
To make a complaint, please contact Zum Services, Inc. at (909) 554-3833 or by email at firstname.lastname@example.org at Commission’s Passenger Section: 1-800-894-9444 and CIU_intake@cpuc.ca.gov Zum Services, Inc. also has a zero-tolerance policy related to any physical contact with riders, or the use of a mobile device for talking, texting or using phone while driving for Zum with a passenger in their car.