Zero Tolerance Policy

Zero Tolerance Policy

Zum Services, Inc. has a zero-tolerance policy for both drug and alcohol use while driving for Zum. Any driver found to be violating this zero-tolerance policy will have their Zum account suspended till further investigation. 

To make a complaint, please contact Zum Services, Inc. at (909) 554-3833 or by email at support@ridezum.com at Commission’s Passenger Section: 1-800-894-9444 and CIU_intake@cpuc.ca.gov  Zum Services, Inc. also has a zero-tolerance policy related to any physical contact with riders, or the use of a mobile device for talking, texting or using phone while driving for Zum with a passenger in their car.